Manage recalls, incidents, transfers, and refurbishments

Events that affect a device mid-life sit outside the routine maintenance loop. Recalls, adverse incidents, internal transfers, and refurbishment records capture the full story of what happened to a device while it was in service — not just whether it was repaired.

By the end of this stage: The device record reflects the complete operational story: safety events, location changes, and refurbishment history are visible alongside faults and PM, giving auditors and engineers a full picture.

Modules involved: Recalls, Incidents, Transfers, Refurbishments

What to do

1. Record safety recalls

Capture manufacturer or regulatory recalls against affected device records so engineering can action them systematically rather than tracking them in email or spreadsheets.

2. Document adverse incidents

Log clinical adverse events or near-misses linked to the device so safety history is available for internal review and external audit.

3. Track transfers

Record when devices move between departments, locations, or facilities. The registry reflects actual physical location, not just where the device was registered at creation.

4. Manage refurbishments

Capture refurbishment scope and outcomes when a device is overhauled rather than routinely maintained or retired. Refurbishments extend asset life with a traceable evidence trail.

5. Decide what happens next

When a device is unsafe, obsolete, or no longer supported, a disposition decision records the outcome — transfer, refurbish, retire, dispose, keep as a parts donor, or keep for training use — with the rationale behind it. The decision stays open until the chosen path completes, at which point it is marked actioned; a decision can also be cancelled before that. This is the bridge between a safety or lifecycle event and the retirement stage.