Run fault reporting, work orders, PM, and spare-parts support

The operational loop after go-live is fault intake, work execution, PM scheduling, verification, and service evidence capture. Every work order writes back to the device record, building a living service history.

By the end of this stage: The device record becomes a living service history instead of a static inventory entry — with full cost, labor, and parts evidence for audit.

Modules involved: Fault Reports, Work Orders, Maintenance Planner, Spare Parts, Vendor Contracts

What to do

1. Capture faults early

Clinical and facility users report faults directly against the device so engineering sees the issue in context before a work order is raised.

2. Create executable work

Engineering creates or converts work orders from fault reports, assigns technicians, and tracks status through completion and verification.

3. Track cost and effort

Technicians record actual duration, labor cost, parts used, and completion notes for an auditable maintenance history against each device.

4. Keep routine support visible

PM schedules set the cadence for planned maintenance. Vendor contracts track coverage against specific devices. Spare-parts records link inventory and cost to the work that consumed them.

5. Verify performance, not just presence

A performance check records an inspection or a calibration — routine, pre-use, or post-repair — with the measured result against the expected range. It is how a device that is working but drifting gets caught before it fails, and it keeps the calibration history the lifecycle depends on.

6. Learn from the history

Every fault carries a failure code and every completed corrective work order carries a real duration, so the facility dashboard can show the recurring-failure view and the mean time to repair without anyone maintaining a separate spreadsheet. Both are all-time figures on the facility dashboard.